General Overview for All Departments:

  • Please be kind, patient and respectful.
  • The health and safety of everyone is the top priority so please stay home if you are not feeling well. Cleaning and sanitizing tasks requirement documentation. 
  • Social distancing will be practiced by all employees. We will try to stay six feet apart.
  • Employee temperatures will be taken at the beginning of each shift. Employees confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed towards appropriate medical care.
  • Masks will be worn by all employees while on the gaming floor and will be disposed of properly.
  • Hand sanitizing stations will be provided on the casino floors – employees will be required to use these stations during their shift when hand washing is not available.
  • Hand washing will be required every 30 minutes or at key times.
    • Some examples of key times are;
      • Upon entering or exiting the building
      • Before and after breaks
      • After blowing one’s nose, coughing, or sneezing
      • After using the restroom
      • Before and after eating or preparing food
      • After providing routine guest service at the machines (i.e., opening and closing slots machines, providing bill exchanges)
      • Immediately after removing gloves
  • Break times will be staggered and scheduled
  • No guests will be allowed to access 3rd Floor until further notice.
  • Vendors will be required to check in at the entryway Security Desk. Vendors will be required to wear a mask and subject to temperature check.
  • Applications will be available in the entryway to be picked up and taken and/or are available online. Applicants should be encouraged to mail or email their application back to Human Resources whenever possible.
  • Customers requesting win/loss statements that are not available at the kiosk must do so by phone, mail, or email.
  • Disinfecting spray, rags, gloves will be provided by Maintenance Manager or Supervisor.

Security:
Entrance and Floor:

  • Security Staff will sanitize the front entry desk area at beginning and end of every 40-minute rotation change and may be more if needed. This includes desk surface, phone, computer, keyboard, mouse, keys and any other items that are used by multiple employees.
  • Security Staff will greet guests as they enter the casino, ask how they are feeling today, and conduct a non-invasive temperature check using no-touch thermometers. Anyone displaying a temperature over 100.0°F. Guests confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed to contact a healthcare professional.
  • Customers will be required to wear masks or face coverings while on property. Customers will be strongly encouraged to provide their own masks.
  • Guests must be a member of the Player’s Club and display their card.  If they are not a member, they will be required to sign up to enter.
  • Customers will be required to swipe kiosks upon entry.
  • Self-Exclusions requests will not be available to be processed until further notice due to a lack of privacy and space.
  • Guest will not be allowed to bring in oversized backpacks and/or luggage.
  • No loitering by guests or employees will be allowed in the entrance.

Maintenance:

  • There will be checklist for completed tasks.
  • Gaming Floor restrooms will be cleaned and sanitized by designated Maintenance Staff once every two hours. This includes but not limited to:
    • Sinks, faucets and counter tops.
    • All door and stall handles
    • Toilets and urinals
    • Floors
    • Hand dryers and paper towel dispensers
  • Gaming Floor highly touched areas will be cleaned and sanitized once every two hours by designated Maintenance Staff. This includes but not limited to:
    • Elevator and elevator buttons
    • Escalator handrails
    • Ticket Kiosks, ATM’s and Promotional Kiosks
    • Entryway door handles and stair handrails
    • Bar and “half-moon” counter tops
    • Slots machine button panels, tops and bases
    • Slots machine chairs
    • Cashier counters and Plexiglas

Back of House

    • Locker Rooms will be cleaned and sanitized every morning by designated Maintenance Staff. This will include but not limit to:
      • Restrooms
      • Floors
      • Door handles
      • Garbage’s
      • Time Clocks and vending machines in the basement 
      • Card readers
    • Admin Floor cleaning and sanitizing will be completed by appointed Staff. This includes but not limited to:
      • Breakroom tables (every hour)
      • Breakroom counter tops (every hour)
      • Door handles (every hour)
      • Conference Room tables (every hour when in use)
      • Refrigerator handles, microwaves, toaster, coffee and water dispensers (every two hours)
      • Vending machines (every two hours)
      • Restrooms (every two hours)
      • Card readers (every two hours)
      • All ashtrays will be soaked in sanitizer during the overnight shift

    Player’s Club:

    • Sanitize workstation at the beginning and end of each shift or each time a user has changed if multiple people use the same area. This includes, but not limited to, counter area, key board, and mouse.
    • Sanitize counters every hour or more, as needed.
    • Plexiglas barriers are installed to Player’s Club and Host stations for added protection.
    • Sanitized commonly touched areas such as phones, drawers, lost Player’s Club cards box, cell phone charging station and door handles at the beginning and end of each shift.
    • Player’s Club Staff and Executive Hosts will clean and sanitize promotional kiosks once every hour or as needed.
    • Markers will be placed on the floor for guests to distance themselves from staff and from each other.
    • Coat Check will no longer be offered until further notice.
    • Guest are required to swipe the promotional kiosk before entering the building.

    Slots:

    • Every other Slots Machine will be out of service and the chair will be removed.
      • We will make every effort to “checker board” the casino floor to provide appropriate distancing for guests.
    • Slots Staff are strongly encouraged to remain 6 feet apart while repairing parts within the tech room (one at repair table, BV Bench, lead tech or supervisor desk, etc). At no time will more than four employees be allowed in the tech room at one time (this excludes the Slots Tech office).
    • Technicians will call and work with Inventory when slots parts are needed and/or needing to be returned to stock. Only four employees will be allowed in the inventory department at one time.
    • Slots Floor Persons and Slots Attendants will count money down to a hard surface for jackpot payouts and providing bill exchanges for guests. This is to limit hand-to-hand contact and allow appropriate spacing for both the employee and guest.
    • When performing any type of maintenance or payout procedure that requires the machine to be opened and closed, with a guest is present at the machine, we will politely ask the guest to step away from the machine, to give the guest and employee the appropriate spacing need to complete the task.
    • Our Slots Office can only have two employees in the office at one time.
    • All Slots Employees are to sanitize slots machines and/or chairs for guests. Guests can request their own disinfectant wipes, if they choose to clean machine themselves. DO NOT SPRAY DIRECTLY ON TO THE MACHINE, PLEASE SPRAY ON YOUR RAG AND THEN WIPE
    • Slots machines, ticket redemption machines, bases and chairs will be sanitized continuously throughout a 24-hour period by both Slots and Maintenance Team Members. Sanitizing will require the use of disposable gloves, disinfecting wipes or another approved cleaner (on monitors -LCD’s) and an EPA disinfected spray on the machine cabinet and base.
    • Please avoid using isopropyl alcohol on graphical plexiglas (Konami Belly door)
    • Shared Equipment will be sanitized before, during and after each shift or anytime the
      • equipment is transferred to another employee. This includes phones, radios, computers and other communication devices, tools, cleaning equipment, Ticket and Slots Attendant boxes, and keys and all other direct contact items used within our department.
      • Inventory of cleaning products will be done twice a week and Maintenance Manager and Purchasing Manager will work together to ensure needed product inventory is maintained.

    Cashiers:

    • Only designated cashier booths will be available in efforts to adhere to social distancing.
    • Plexiglas barriers are installed.
    • >Floor Markers are placed throughout the Casino when waiting for service.
    • Sanitize workstation at the beginning and end of each shift or each time a user has changed if multiple people use the same area. This includes, but not limited to, keys, counter area, receipt printers, key board, and mouse.
    • Sanitize customer facing counters every hour or more, as needed.
    • Sanitized coin sorter, cigarette racks, phones, drawer, tip boxes and door handles at the beginning and end of each shift.
    • Sanitize credit card and check cashing key pads after every use.

    Bar and Wait staff:

    • Gloves and masks will be required at all time while working behind the bar or on the Gaming Floor.
    • Plastic cups will be used instead of glass until further notice for alcoholic beverages. Lids and straws will be available upon request for both 12 oz sodas or 12 oz plastic cups.
    • One beverage server, bartender, or Bar Manager will be designated to serve soda and coffee to walk-up guests.
    • Guests are not allowed in the services areas at any time.
    • Only two employees will be allowed in the beverage service area at one.
    • Will sanitize the following items and areas (but not limited to):
      • Registers they are assign to at the beginning and end of each shift and as needed.
      • Bar Counter tops (every hour or more often as needed)
      • Bar top machine button panels (every hour or more often as needed)
      • Phones, cash registers, liquor and soda guns, refrigerator doors, Auto fry handles, tap beer dispenser and bottle rails and other commonly touched areas (every two hours or more often if needed)
      • Alcohol bottles will be wiped down and sanitized at the end of each shift.
      • Soda machines and coffee dispensers (every two hours)
      • Counter tops in the service area
      • Doors going in and out of beverage service areas or any other commonly touched areas

     

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